Returns & Exchanges

At Baianão, we want you to be completely satisfied with your home furnishings. If your purchase doesn't perfectly fit your space, we offer a straightforward return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and photos of the item you wish to return.

• 2.
  Prepare for Pickup

  Ensure the furniture is disassembled, if applicable, and placed back in its original packaging to prevent damage during transit.

• 3.
  Schedule Collection

  Our specialized logistics team will coordinate a convenient time to collect the items directly from your home.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or store credit within 5 to 7 business days.