Frequently Asked Questions
Everything you need to know about shopping for your home at Baianão.
What are the available payment methods?
We accept all major credit cards, bank transfers, and digital payment platforms. Financing options are also available for select furniture and appliance categories.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 5 to 10 business days, depending on your location. You will receive a tracking link via email once your order leaves our warehouse.
What is your return policy for home decor and appliances?
You can return unused items in their original packaging within 30 days of delivery. For defective appliances, please contact our support team within 7 days for an expedited exchange.
Do you offer professional assembly services?
Yes, we offer professional assembly for most furniture items. You can select the 'Assembly Service' option during checkout for an additional fee.
Are the products covered by a warranty?
All our products come with a standard manufacturer's warranty. The duration varies by brand and product type, typically ranging from 6 months to 2 years.
Can I change my delivery address after placing an order?
Address changes can be made within 24 hours of purchase, provided the item has not yet been dispatched. Please contact our customer service immediately for assistance.